Garage door is crooked or uneven?
A crooked door has lost even lift on one side — a slipped or broken cable is the first suspect — and it may be one movement away from jamming or coming off the track. Stop the opener now; photos of both cables and drums, taken from a safe distance, are the most useful next step.
A crooked door has lost even lift on one side — a slipped or broken cable is the first suspect — and it may be one movement away from jamming or coming off the track. Stop the opener now; photos of both cables and drums, taken from a safe distance, are the most useful next step.
Possible Causes
- 01 Lift cable slipped off the drum or snapped on one side
- 02 A roller popped out of the track
- 03 One of two springs broken, lifting unevenly
- 04 Loose or shifted drum allowing one side to drop
- 05 Bent track on one side
Safe First Checks
Stick to what you can see and what your door’s own manual asks of an owner — nothing more. Do not adjust springs, cables, drums, brackets, force, travel, or an unstable door.
- Stop operating the door so it does not bind or come off track
- Do not pull the release cord or attempt to straighten a crooked or uneven door
- From a safe distance, note whether either lift cable appears loose, damaged, or out of position
- Do not touch or reposition cables, drums, springs, brackets, or an unsupported door
When to Stop and Request Service
A crooked door means the lift system is failing unevenly — cables, drums, springs, or a hit track. Every cycle makes the lean worse. Stop using it, keep clear of the low side especially, and tell us which side dropped; that detail narrows it fast.
Frequently Asked Questions
Why is one side of my garage door higher than the other?
Each side of the door is lifted by its own cable winding onto its own drum. When one side rides higher, that side's cable has slipped, stretched, or frayed — or its drum, roller, or track is interfering. The tilt itself adds twisting load the door was never designed for, which is why continuing to run it risks a jam or an off-track failure.
Can I keep using the door until it is assessed?
No. Stop operation, do not pull the release cord, keep clear of the door and its travel path, and request qualified assessment.
What affects the scope of an uneven garage door?
A crooked door means one side is losing its support — typically a cable or spring giving up unevenly. We check the whole lift system on both sides, because fixing only the visible half is how the lean comes back.
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