The site is information. The estimate is the agreement.

What this page covers

These terms are the agreement between you and Heather Window & Door about this website and any service request you make through it — by form, by phone, or by text. Using the site or sending us a request means you accept them.

The work itself is not governed by this page. Work is governed by the written estimate you approve for your own job. Where this page and an estimate you have approved say different things about the work, the estimate controls.

Effective 9 September 2026. It replaces the version dated 6 August 2026, which described a website with an address lookup and a photo upload this one does not have, and did not describe the visit recording and the tag container this one now carries. What changed is the description, not the deal.

Who we are, and where we work

Heather Window & Door is a mobile home-services business based in Coppell, Texas. We do residential and commercial garage door repair, installation and replacement, and the window and door work listed on this site.

We come to you. There is no showroom and no walk-in counter, and we do not receive visitors. The address in the footer is where the business is registered, not a place to call in at — please phone or use the form instead.

We will take work at any address in Dallas, Collin, Denton, Ellis, Kaufman, Rockwall and Tarrant Counties. The 32 cities named on this site are the ones we write pages about, not the limit of where we go — the address decides, not the city label.

Nothing on this site is a quote

Everything here — service pages, guides, symptom pages, the cost page, the galleries, the brand pages — is general information, written for a typical door in typical condition. Your door is not typical until a technician has looked at it.

• No page on this site is a quote, an offer, or a commitment to do work at any figure.
• Any example or description is illustrative, and is not specific to your door, your opener, your building or your address.
• The only figure that means anything is the written estimate a technician prepares for your job after seeing it.

We keep the site accurate as best we can, and we do not warrant that it is complete, current or error-free. Product availability, specifications and manufacturer terms change without notice.

Promotions and offers

Any promotion applies only when its written terms are presented and confirmed for your request, before the work is approved — eligibility, scope, dates, exclusions, and whether it can be combined with anything else are all part of those terms. Offers may be changed or withdrawn at any time and cannot be applied backwards to work already approved or done.

What a service request is, and what it is not

When you send a form, call, or reply to a text, you are requesting service. That is all it is.

• It is not a booking or a confirmed appointment.
• It is not a contract between us.
• It does not authorize any work on your door, your opener, or your property.
• It does not oblige you to buy anything, and does not oblige us to take the job.

Nothing is scheduled until we have spoken and confirmed it. We may decline or refer a request — if the address is outside the counties above, if the work is outside what we do, or if it cannot be done safely or lawfully.

The confirmation you see on screen, and the confirmation email, say only that your request reached us. Neither is an acceptance, a booking, or approval of any work.

How a request moves forward

1. You tell us the symptoms, the service address, when you would like someone, a callback number and a name.
2. We contact you and arrange an assessment.
3. A technician looks at the door on site.
4. You get a written estimate.
5. You approve it.
6. We do the work you approved.

How work is authorized, and paid for

We do not start work on the strength of a phone call, a form, or a figure said out loud. Work begins only after you have a written estimate for your own job and have approved it.

You may approve electronically — signing on a device, replying to an email or a text, or using an approval link — and an electronic approval has the same effect as a signature on paper.

The person approving has to be the property owner, or someone the owner has authorized to approve repairs at that address. If you are a tenant, a property manager, a relative or an employee, please make sure you have that authority before you approve. Confirming it is your responsibility.

The written estimate is where the real terms live — scope, parts, products, any deposit, how to pay, cancellation and rescheduling, and the complete warranty terms. Read it before you approve it.

Payment

Most standard repairs are paid after completion. A deposit may be required for special-order products or larger projects and will be shown in the written estimate before you approve the work.

Financing Available. Any financing is arranged through an independent third party, and the terms that apply are the ones that third party presents to you. Nothing on this site states a rate, a payment or a term, and no page here approves anybody for anything.

This website never takes a payment. There is no card field on any page of it.

When the door turns out to be different

Doors hide their problems. A symptom described on the phone can have a different cause, and one fault often has a second one behind it.

If the technician finds conditions the estimate did not assume — more damage, a failed part that was not visible, hidden structural or electrical trouble, an unsafe installation, or a product that is no longer available — we stop, explain what was found, and give you a revised or additional written estimate.

We do not do out-of-scope work and bill you for it afterwards. Any change in scope or price needs your approval first. You may decline the extra work; if you do, we finish or safely secure the part you already approved, or explain why the rest cannot safely be left as it is.

An estimate can need re-issuing. Parts availability, manufacturer pricing and product lead times move, and if they have moved since yours was written we will write you a new one rather than quietly apply the old figure.

The warranty

A 5-Year Warranty on All Parts & Labor. Five years on parts and labor, every repair and every install.

The complete written terms — what is covered, what is not, how to make a claim, and any manufacturer terms for a specific product — come with your written estimate. Read them before you approve the work. No statement on this website, in an advertisement, or in conversation adds to, extends or changes those written terms. There is a page about the warranty on this site: what it covers and where your copy is.

Scheduling, and the timing we do not promise

Calls are answered around the clock. Standard service hours are 7 AM–11 PM, seven days.

Scheduling depends on the work, the address, parts and product availability, weather, and who is free. We schedule as promptly as those allow and we tell you where things stand.

No arrival window, response window or completion date is promised for any one job — not on this website and not on the phone. Any timing discussed for your job is our honest expectation, not a guarantee, and a visit may be moved when conditions require it. If we have to move one, we call the number you gave us.

Calls, texts, and the two numbers

The last thing on the form is a box, and this is exactly what it says:

I agree that Heather Window & Door may call or text me at this number about this request. Message and data rates may apply; texting STOP ends messages.

Ticking it is your consent to be contacted at the number you gave, about that request. We record that you gave it, and which wording you were shown, alongside the request.

• It covers this request. It is not consent to marketing, and we do not use it for any.
• The box has to be ticked to send the form, because being called back about the door is the point of sending it. If you would rather not agree to that, call us instead on (469) 281-7750 — nothing is recorded on this website when you do.
• You can stop it at any time. Reply STOP to any text and the texts end. To stop calls, say so to whoever you are speaking to, or email us. Stopping it may make a job in progress harder to run, and it does not affect work already approved.

Message and data rates may apply, and message frequency depends on your request. You need to be the subscriber of the number you enter, or the person who normally uses it.

The two numbers

We publish two real business lines and both ring to us. Pages reached from an advertisement carry the advertising line; every other page carries the main one. That is the whole of it — two fixed numbers, one per page, and the build refuses to publish a page that mixes them. We do not give a different number to each visitor, and we do not use call-tracking software to identify individual callers. This website does not record or transcribe calls.

What you tell us, and getting to the door

You agree that what you tell us is accurate — the service address, the callback number, and your authority to request work at that address. Wrong information has practical consequences: a technician at the wrong address, an assessment of the wrong door, a wasted visit. If something changes, tell us as soon as you can. Please do not put anyone else’s details into our forms without their permission.

What we need to be able to work

• Safe, lawful access to the door and the area around it, including any gate or alley code needed to reach it.
• An adult with authority to approve the work at the address, or reachable by phone, during the visit.
• Vehicles, stored belongings and obstructions cleared from under and around the door and its tracks.
• Pets secured away from the work area.
• Working power where power is needed.

Technicians will not force entry, will not work in conditions they judge unsafe, and may stop and reschedule if the area cannot be made safe. Our technicians are background-checked and can identify themselves on arrival — please ask if you are unsure who is at your door.

Some work leaves marks that cannot be avoided — cutting, drilling, taking out an old door, disturbing paint, trim, weather seal, drywall or flooring at the opening. Where that is expected for your job it will be described in the estimate. We are not responsible for damage, deterioration or code deficiencies that were there before we arrived, though we will point them out when we see them.

Safety — please do not attempt these repairs

This is the most important section on the page.

Torsion and extension springs hold an enormous amount of stored energy, and so do cables under tension. A door that has come off its track, or that is being held up by a damaged spring, can fall without warning.

• Do not adjust, tension, release, remove or replace springs or cables.
• Do not try to re-rail an off-track door.
• Do not open a door that has just failed.
• Do not take apart an opener or work inside its housing.

People are seriously injured and killed this way every year. This site is written so that it does not tell you how to do those repairs. Nothing on it is a repair instruction, a how-to, or a substitute for a trained technician — the guides are there to help you describe a symptom and decide whether to call, and nothing more.

If a door has failed: keep people, pets and vehicles clear of it, do not use it, disconnect the opener if you can do that safely from the floor, and call us.

Using this website

You may use the site for your own purposes — reading about the work we do and asking us to come out. You agree not to:

• break any law, or use the site to infringe anyone’s intellectual property or privacy;
• send false, fraudulent, automated or test service requests, or somebody else’s contact details without permission;
• upload malware, probe or attack the site’s security, or try to defeat its spam and abuse protections;
• scrape, crawl, harvest, mirror or bulk-download the site or its content by automated means, or use it to train or build a competing dataset or service, without our written permission;
• frame it, deep-link deceptively, or misrepresent your connection with us;
• interfere with how the site runs or with anyone else’s use of it.

The form is protected against automated abuse, and requests that trip those protections may be rejected without notice. We may block or refuse access to anyone we reasonably believe is misusing the site.

What is ours

The site and its content — text, layout, design, photographs, drawings, diagrams, the mark and the Heather Window & Door name — belong to us or are used with permission, and are protected by copyright, trademark and other law. You may read and print pages for your own use in arranging service. You may not copy, republish, redistribute, sell or commercially use our content without our written consent.

Manufacturer, brand and product names on this site belong to their owners and are used to describe the products we work with. Their appearance does not imply endorsement, sponsorship, or any exclusive arrangement in either direction.

Third parties, and privacy

One outside company is involved in a page you are reading: Cloudflare, which hosts the site and provides the check that keeps automated junk out of the form. When you send a request, our email provider delivers the messages and the request goes into the system we use to schedule the work. That is the whole list, and the privacy page sets it out box by box.

There is no advertising tag, no address lookup and no cookie set by the pages themselves on this site — and visits here are recorded, with every box on every form blanked out of the recording. The visitor count is a cookieless one from Cloudflare, the chat window is CloseBot’s, the recorder is Microsoft Clarity and it sets cookies of its own, and a Google tag container is loaded. Every one of them is described, with what it sees and how long it keeps it, on the privacy page. If any of that ever changes, that page changes with it, because it is generated from what the site actually does.

We link out to manufacturer sites and other resources. Those are run by other companies under their own terms, we do not control them, and we are not responsible for their content or for what they do with information you give them directly.

How we handle what you tell us — what the form collects, where it goes, how long we keep it and how to have it removed — is on the privacy page. Please read it; it is part of your agreement with us.

Disclaimers, liability and governing law

Disclaimers

THE SITE AND ITS CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY TEXAS LAW, WE DISCLAIM ALL WARRANTIES OF ANY KIND RELATING TO THE SITE, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SITE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT A SUBMITTED REQUEST WILL BE RECEIVED, DELIVERED OR ACTED ON.

That paragraph is about the website. It does not limit, waive or affect the warranty that comes with work we actually do for you, or any right you have under Texas law that cannot be waived.

Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY TEXAS LAW, HEATHER WINDOW & DOOR AND ITS OWNERS, EMPLOYEES AND CONTRACTORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, OR LOSS OF USE, ARISING OUT OF OR RELATING TO YOUR USE OF THIS SITE OR ANY REQUEST SUBMITTED THROUGH IT, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO YOUR USE OF THE SITE — AS DISTINCT FROM WORK WE HAVE ACTUALLY PERFORMED — WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS.

Claims about work we performed are governed by the written estimate and the warranty terms for that job, not by that cap.

Nothing here limits liability that cannot lawfully be limited, including for gross negligence, fraud or intentional misconduct, or for death or personal injury caused by our negligence. Some limitations may not apply to you; where one is unenforceable under Texas law it applies to the maximum extent that law allows.

Indemnification

To the extent Texas law permits, you agree to indemnify and hold harmless Heather Window & Door from third-party claims, losses and reasonable expenses arising out of your misuse of the site, your breach of these terms, your giving us information you were not entitled to give, or your requesting work at an address you were not authorized to request work at.

Governing law, venue, and resolving disputes

These terms, and any dispute arising out of them or out of your use of the site, are governed by the law of the State of Texas, without regard to its conflict-of-laws rules. Exclusive venue lies in the state or federal courts in Dallas County, Texas, and you consent to personal jurisdiction there.

Before filing anything, please call us. Most disagreements about a job come down to a detail in the written estimate, and we would far rather settle it on the phone.

The rest of it

• Severability. If any provision is unenforceable, the rest stands, and that provision is narrowed to the least extent needed to make it enforceable.
• No waiver. Not enforcing something once is not giving it up.
• Assignment. You may not assign these terms. We may, in connection with a sale or reorganization of the business.
• Entire agreement. These terms, the privacy page, and any written estimate you approve are the whole of the agreement between us on their subject, and they replace anything understood earlier about it.
• Events outside our control. We are not responsible for delays or failures caused by things beyond our reasonable control — severe weather, utility or network outages, supply and manufacturer disruption, or government action.
• Electronic communications. Contacting us electronically means you accept electronic communications from us, and that electronic records satisfy any requirement for a written record.

Changes to these terms

We update this page when the services, the website or the law change, and the effective date at the top is always the current version. Continuing to use the site after a change means you accept it. A change here never alters a written estimate you have already approved — that job stays governed by the terms in force when you approved it.

Contact

Heather Window & Door · mobile service across the Dallas–Fort Worth area, from Coppell, Texas. We are a service-area business and do not receive visitors — please call, email, or use the form.

• Phone: (469) 281-7750
• Email: contactus@heatherwindowanddoor.com
• Online: the contact page

Calls are answered around the clock. Standard service hours are 7 AM–11 PM, seven days.

Describe it however makes sense to you

The form these terms are about.

Sending it books nothing and authorizes nothing — it asks us to come and look. The visit and the written estimate cost you nothing.

• However you describe it is enough. No part names needed.
• The written estimate is free. Nothing owed if you pass.
• Nobody starts the repair until you approve the number.