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Terms of Service

Coppell-Based Mobile service across DFW

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Residential & Commercial Homes and businesses

Effective: June 7, 2026 · Last updated: August 6, 2026

These Terms of Service ("Terms") are an agreement between you and Heather Window & Door ("we," "us," "our"). They govern your use of www.heatherwindowanddoor.com (the "site") and any service request you make through it — by form, by phone, or by text.

By using the site or sending us a service request, you agree to these Terms. If you do not agree, please do not use the site.

The work itself is not governed by this page. Work is governed by the written estimate you approve for your specific job. Where these Terms and a written estimate you have approved say different things about the work, the written estimate controls.

1. Who we are and how we operate

Heather Window & Door is a mobile home-services company based in Coppell, TX. We provide residential and commercial garage door repair, installation and replacement, along with adjacent window and door services.

We are a service-area business. We come to you. We do not operate a showroom or a walk-in counter, we do not publish a street location, and customers are not invited to our premises. Please do not attempt to visit us in person — call or use the contact form instead.

We serve any address in Dallas, Collin, Denton, Ellis, Kaufman, Rockwall and Tarrant Counties.

2. Nothing on this site is a quote or a price

Everything on this site — service descriptions, articles, symptom guides, cost guidance pages, photo galleries, brand pages — is general information. It is written for a typical door in a typical condition, and your door is not typical until a technician has looked at it.

Specifically:

No page on this site is a quote, an offer, or a commitment to perform work at any figure.
Any range or example is illustrative only and is not specific to your door, your opener, your building, or your address.
The only pricing that means anything is the written estimate a technician prepares for your job after seeing it.

We try to keep the site accurate and current, but we do not warrant that it is complete, current, or error-free. Product availability, specifications and manufacturer terms change without notice.

3. What a service request is — and what it is not

When you submit a form on this site, call us, or reply to a text, you are requesting service. That is all it is.

A service request:

is not a booking or a confirmed appointment;
is not a contract between us;
does not authorize any work on your door, your opener, or your property;
does not obligate you to buy anything, and does not obligate us to accept the job.

Nothing is scheduled until we have spoken with you and confirmed it. We may decline or refer a request — for example if the address falls outside the counties listed above, if the work is outside what we do, or if we cannot safely or lawfully perform it.

An automatic confirmation email or on-screen confirmation only tells you that your request reached us. It is not an acceptance, a booking, or an approval of any work.

How your request moves forward

You describe the symptoms and give us the service address, your desired timing, a callback number and a name.
We contact you and schedule an assessment.
A technician assesses the door on site.
You receive a detailed written estimate.
You approve it.
We perform the approved work.

4. How work is authorized

We do not begin work on the strength of a phone conversation, a form, or a verbal figure. Work begins only after you have received a detailed written estimate for your specific job and have approved it.

Your approval may be given electronically — by signing on a device, replying to an email or text, or clicking an approval link — and an electronic approval has the same effect as a signature on paper.

The person approving the work must be the property owner or someone the owner has authorized to approve repairs at that address. If you are a tenant, a property manager, a family member or an employee, please make sure you have that authority before you approve. You are responsible for confirming it.

The written estimate is where the real terms live: scope, parts, products, any deposit, payment methods, cancellation or rescheduling terms, and the complete warranty terms. Read it before you approve it.

Payment

Most standard repairs are paid after completion. A deposit may be required for special-order products or larger projects and will be shown in the written estimate before you approve the work.

Financing Available. Any financing offered is arranged through an independent third party, and the terms that apply to it are the ones that third party presents to you.

5. If conditions differ once a technician is on site

Doors hide their problems. A symptom you describe over the phone can turn out to have a different cause, and a system can turn out to have a second fault behind the first one.

If, after the assessment or during approved work, the technician finds conditions that differ from what the estimate assumed — additional damage, a failed part that was not visible, hidden structural or electrical issues, an unsafe installation, a product that is no longer available, or work that is outside the approved scope — we will stop, explain what was found, and give you a revised or supplemental written estimate.

We will not perform out-of-scope work and bill you for it afterward. Any change in scope or price requires your approval first. You may decline the additional work; if you do, we will complete or safely secure whatever portion you have already approved, or explain why the remaining work cannot be safely completed on its own.

Written estimates are valid for the period stated on the estimate itself. Parts availability, manufacturer pricing and product lead times can change, and an expired estimate may need to be re-issued.

6. Warranty

5-Year Warranty on All Parts & Labor.

The complete written warranty terms — what is covered, what is excluded, how to make a claim, and any manufacturer terms that apply to a specific product — accompany your written estimate. Please read them before you approve the work. No statement on this website, in an ad, or in conversation adds to, extends, or changes those written terms.

7. Scheduling and availability

Calls are answered 24 hours a day, seven days a week. Standard service hours are 7 AM to 11 PM, seven days a week.

Scheduling depends on the service needed, the location of the address, parts and product availability, weather, and technician availability. We schedule as promptly as those realities allow, and we will tell you where things stand.

We do not promise an arrival time, a response window, or a completion date on this website. Any timing discussed for your specific job is our good-faith expectation, not a guarantee, and appointments may be rescheduled when conditions require it. If we need to move a visit, we will contact you at the number you gave us.

Our forms ask you to check a box that reads:

"OK to call or text me about this request"

"Heather Window & Door may use autodialed or pre-recorded calls/texts at this number. Consent isn't required to purchase. Msg & data rates may apply; reply STOP to opt out."

That box is your express written consent to be contacted at the number you provide, including by autodialed or pre-recorded calls and by text. We record the fact and time of that consent along with your request, as evidence that it was given.

Two things worth being clear about:

Consent is not a condition of purchase. You do not have to agree to calls or texts to buy anything from us. If you would rather not check the box, call us instead — the number is in the Contact section below.
You can revoke it at any time. Reply STOP to any text to stop texts. To stop calls, tell whoever you are speaking with, or email us at the address in the Contact section. Revoking consent may make it harder for us to reach you about a job in progress, but it will not affect work already approved.

You may also tick "Text me first — fastest way to reach me." That is a preference about how we reach you, not a separate consent.

Message and data rates may apply. Message frequency varies with your request. You must be the subscriber of the number you enter, or the person who normally uses it, and you must be authorized to receive messages at it.

9. The phone numbers on this site

We publish two real business lines, and both ring to us. The site shows one or the other depending on how you arrived — visitors who come from an advertisement see our advertising line, so we can tell which advertising is working. That is the whole of it: two fixed numbers, swapped by source. We do not assign a unique number per visitor, and we do not use call-tracking software to identify individual callers.

This website does not record or transcribe phone calls. If that ever changes, we will update these Terms and our Privacy Policy.

10. Information you give us

You agree that the information you give us is accurate and complete, and that you are entitled to give it — in particular the service address, the callback number, and your authority to request work at that address.

Wrong or incomplete information has practical consequences: a technician sent to the wrong address, an assessment based on the wrong door, a wasted visit. If something changes — the address, the phone number, the door, who will be present — tell us as soon as you can.

Do not submit anyone else's personal information through our forms unless you have their permission.

11. Access to the property

For a technician to assess or perform work, you agree to arrange the following:

Safe, legal access to the door and to the area around it, including any gate, alley or garage code needed to reach it.
An adult with authority to approve the work available at the address, or reachable by phone, during the visit.
Vehicles, stored belongings and obstructions cleared from beneath and around the door and its tracks.
Pets secured away from the work area.
Working power at the location where power is required.

Technicians will not force entry, will not work in conditions they judge unsafe, and may stop and reschedule if the work area cannot be made safe. Background-Checked Technicians can identify themselves on arrival — please ask if you are unsure who is at your door.

Some work — cutting, drilling, removing an old door, disturbing paint, trim, weather seal, drywall or flooring at the opening — leaves marks that cannot be avoided. Where that is expected for your job, it will be described in the written estimate. We are not responsible for pre-existing damage, deterioration or code deficiencies we did not cause, though we will point them out when we see them.

12. Photos and other content you send us

Our request form lets you attach up to three photos of your door or opening. This is optional, and it helps us diagnose before we arrive.

When you upload a photo or send us any other content, you confirm that you have the right to share it, and you give us permission to use it internally to assess and carry out your request. Photos are delivered to our team through our email provider. Please do not include images of people, documents, screens, or anything else you would not want in a business inbox.

We will not use your photos publicly — in marketing, on the site, or anywhere else — without asking you first.

13. Safety — please do not attempt these repairs

This is the most important section on the page.

Garage door torsion and extension springs hold enormous stored energy. So do cables under tension. A door that has come off its track, or that is being held up by a damaged spring, can fall without warning.

Do not attempt to adjust, tension, release, remove or replace garage door springs or cables. Do not attempt to re-rail an off-track door. Do not open a door that has just failed. Do not disassemble opener internals or work inside the opener housing. Serious injury and death happen this way every year.

This site is deliberately written so that it does not tell you how to perform those repairs. Nothing on this site is a repair instruction, a how-to, or a substitute for a trained technician. The general information we publish is there to help you describe a symptom and decide whether to call — nothing more.

If a door has failed, keep people, pets and vehicles clear of it, do not use it, disconnect the opener if you can do so safely from the floor, and call us.

14. Promotions and offers

Any promotion or special applies only when its current written terms are presented and confirmed for your specific request, before the work is approved. Eligibility, scope, dates, exclusions, and whether an offer can be combined with another are all part of those terms. Offers may be changed or withdrawn at any time, and cannot be applied retroactively to work already approved or completed.

15. Using this website

You may use the site for your own personal or internal business purposes — reading about our services and requesting service.

You agree not to:

break any law, or use the site to infringe anyone's intellectual property or privacy;
submit false, fraudulent, automated, or test service requests, or someone else's contact details without permission;
upload malware, probe or attack our security, or attempt to defeat our spam and abuse protections;
scrape, crawl, harvest, mirror or bulk-download the site or its content by automated means, or use it to train or build a competing dataset or service, without our written permission;
frame, deep-link deceptively, or misrepresent your affiliation with us;
interfere with the operation of the site or with anyone else's use of it.

We use rate limiting, spam scoring and other abuse controls, and we may block, suspend or refuse access to anyone we reasonably believe is misusing the site. Automated requests that trip those controls may be rejected without notice.

16. Intellectual property

The site and its content — text, layout, design, photographs, illustrations, diagrams, logos and the Heather Window & Door name — belong to us or are used with permission, and are protected by copyright, trademark and other laws. You may view and print pages for your own use in evaluating or arranging service. You may not copy, republish, redistribute, sell, or use our content commercially without our written consent.

Manufacturer names, brand names and product names that appear on the site belong to their respective owners and are used to describe the products we work with. Their appearance does not imply endorsement, sponsorship, or an exclusive relationship in either direction.

17. Third-party services and links

Parts of the site rely on third-party services — mapping and address lookup, spam protection, analytics and advertising measurement, email delivery, and our website infrastructure. We also link out to manufacturer sites and other resources.

Those services and sites are operated by other companies under their own terms and privacy practices. We do not control them and we are not responsible for their content, availability, or how they handle information you give them directly. Our Privacy Policy explains which third parties are involved on this site and what reaches them.

18. Privacy

How we collect, use, share and retain the information you give us — including form submissions, photos, consent records, cookies, analytics and session recording — is described in our Privacy Policy. Texas residents have rights under the Texas Data Privacy and Security Act, and that policy explains how to exercise them. Please read it; it is part of your agreement with us.

19. Disclaimers

THE SITE AND ITS CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY TEXAS LAW, WE DISCLAIM ALL WARRANTIES OF ANY KIND RELATING TO THE SITE, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SITE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT A SUBMITTED REQUEST WILL BE RECEIVED, DELIVERED OR ACTED ON.

This section is about the website. It does not limit, waive or affect the written warranty that accompanies work we actually perform for you, or any rights you have under Texas law that cannot be waived.

20. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY TEXAS LAW, HEATHER WINDOW & DOOR AND ITS OWNERS, EMPLOYEES AND CONTRACTORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, OR LOSS OF USE, ARISING OUT OF OR RELATING TO YOUR USE OF THIS SITE OR ANY REQUEST SUBMITTED THROUGH IT, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO YOUR USE OF THE SITE — AS DISTINCT FROM WORK WE HAVE ACTUALLY PERFORMED — WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS ($100).

Claims relating to work we performed are governed by the written estimate and warranty terms for that job, not by the $100 cap above.

Nothing in these Terms limits liability that cannot lawfully be limited, including liability for gross negligence, fraud, or intentional misconduct, or for death or personal injury caused by our negligence. Some limitations may not apply to you; where a limitation is unenforceable under Texas law, it applies to the maximum extent that law allows. Insured & Bonded.

21. Indemnification

To the extent permitted by Texas law, you agree to indemnify and hold harmless Heather Window & Door from third-party claims, losses and reasonable expenses arising out of your misuse of the site, your breach of these Terms, your submission of information you were not entitled to give us, or your request for work at an address you were not authorized to request work at.

22. Governing law, venue, and resolving disputes

These Terms, and any dispute arising out of them or out of your use of the site, are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules.

Exclusive venue for any dispute lies in the state or federal courts located in Dallas County, Texas, and you consent to personal jurisdiction there.

Before filing anything, please contact us. Most disagreements about a job come down to a detail in the written estimate, and we would far rather sort it out with a phone call.

23. General terms

Severability. If any provision is held unenforceable, the rest remains in force and the unenforceable provision is narrowed to the minimum extent needed to make it enforceable.
No waiver. If we do not enforce a provision, that is not a waiver of it.
Assignment. You may not assign these Terms. We may assign them in connection with a sale or reorganization of the business.
Entire agreement. These Terms, the Privacy Policy, and any written estimate you approve are the entire agreement between us about their subject matter, and they replace any earlier understanding about it.
Events outside our control. We are not responsible for delays or failures caused by events beyond our reasonable control, including severe weather, utility or network outages, supply and manufacturer disruptions, or government action.
Electronic communications. When you use the site or contact us electronically, you consent to receiving communications from us electronically, and agree that electronic records satisfy any legal requirement that a communication be in writing.

24. Changes to these Terms

We may update these Terms as our services, our website, or the law change. The "Last updated" date at the top always reflects the current version. Continued use of the site after we post a change means you accept it.

Changes to these Terms never alter a written estimate you have already approved. That job stays governed by the terms in effect when you approved it.

25. Contact us

Heather Window & Door
Mobile service across the Dallas–Fort Worth area · Coppell, TX
We are a service-area business and do not receive visitors — please call, email, or use the contact form.

Phone: (469) 281-7750
Email: contactus@heatherwindowanddoor.com
Online: Contact form